By using our platform, you agree to be bound by these Terms & Conditions.
Acceptance of the Terms
You must read and accept these Terms & Conditions before registering an account or participating in any aspect of our service.
Eligibility Requirements
To use our services, you must be at least 18 years old (or the legal age for gambling in your jurisdiction). You may only register one account per person, household, device, and payment profile. We reserve the right to suspend or close accounts that we believe are held by multiple individuals.
Minimum Age Requirements
You must be at least 18 years old to gamble with us. We will not knowingly permit minors to use our services.
Geographic Restrictions
Our platform is intended for users in Great Britain, and other countries as specified on our website. If you attempt to access the site from a restricted country or region, we reserve the right to block your IP address or close your account.
Account Registration Rules
To register an account with us, please provide accurate information about yourself, including your name, email address, and payment details. You must use only one account per person and household.
One-account-per-user Policies
You may only hold one active account at any time. We will close multiple accounts that we believe are held by the same individual or group of individuals.
Identity Verification and KYC
We reserve the right to request proof of identity from you, including a valid government-issued ID, before permitting withdrawals or other restricted activities.
Account Accuracy Obligations
You must keep your account information up-to-date and accurate. If we suspect that your details are incorrect or have been tampered with, we may suspend or close your account.
Account Security Responsibilities
You are responsible for maintaining the security of your login credentials and password. We recommend using unique passwords for each of our services and taking steps to protect against hacking.
Login Credentials and Password Protection
We will not be liable for any losses that you incur as a result of unauthorized access to your account. If someone else uses your details without permission, contact us immediately so we can assist in resolving the issue.
Restricted Behaviour and Prohibited Activities
You may not use our platform or services for malicious purposes, including but not limited to:
Multi-accounting and Fraud Prevention
We have a zero-tolerance policy towards multi-accounting. If we suspect that you are operating multiple accounts, we will close your account and suspend all associated bonuses.
Bonus and Promotion Rules
Wagering and Gameplay Conditions
You must follow all game rules and conditions when participating in our services. Abusing bonus policies or breaking terms will result in account suspension or closure.
Bonus Abuse Prevention
We monitor bonus usage closely for any suspicious activity. Repeatedly abusing bonuses may lead to:
Deposits and Withdrawals (if supported by source material)
Our deposit methods include a range of payment processors, including credit/debit cards and e-wallets like Skrill and PayPal.
Withdrawals will be processed within 24-48 hours after we verify your account details. Our standard withdrawal limits are:
We may need additional documentation from you when requesting a withdrawal.
Verification before Withdrawals
To prevent money laundering and ensure the security of our users' funds, we require proof of identity and address for all account holders. We use multiple verification methods, including but not limited to:
This is only applicable if source material supports this requirement.
Processing and Review Procedures
We will review your transactions on a regular basis for suspicious activity or non-compliance with these Terms & Conditions. If we discover any discrepancies in our system, we reserve the right to suspend or close your account temporarily while investigating further.
Responsible Gambling Expectations
Our goal is to provide you with an enjoyable gaming experience within a safe and responsible environment. We encourage all users to gamble responsibly by setting limits on deposits, losses and stakes per session, taking regular breaks from playing, staying up-to-date about available help materials regarding addiction support and our commitment to fairness.
Self-exclusion and Account Restrictions
You can self-exclude at any time if you feel like your gaming has gotten out of control. This will close all active accounts with us for a minimum period of 6 months (up to life). We also provide account restrictions that may temporarily suspend or block further interaction between the user and the system.
Game Fairness and RNG Systems
We use Random Number Generators (RNG) in our games, ensuring randomness is fair across all users. External auditors regularly test these systems for fairness.
Technical Interruptions or Voided Gameplay
In certain situations we may temporarily suspend gameplay due to unforeseen problems with the servers, software bugs etc... These occurrences do not result into voiding transactions placed prior. In this situation the player still receives full compensation for all funds lost up until when connection was interrupted as well as a free token towards an equivalent amount for further use upon regaining connectivity.
Suspension or Closure of Accounts
We reserve the right to suspend or close your account at any time, without notice, if we believe you have broken these Terms & Conditions. If your account is closed due to suspicious activity, please contact our support team to resolve the issue.
Intellectual Property and Platform Ownership
All content, including but not limited to text, images, logos, trademarks, copyrights etc., belong solely to Kindred Group or its partners; using any such material without explicit permission will be considered trademark infringement punishable under applicable law.
Kindred Group has all rights of ownership for the service offered.
Limitation of Liability
You agree that we are not responsible or liable for losses incurred due to our failure in compliance with these Terms & Conditions, breach of contract or otherwise arising from any relationship between us and yourself or your heirs.
